When it comes to all things broadband, our team have worked for the big guys, so they know what they do wrong and what makes their customers tick – more importantly, Lit Fibre knows how to do internet properly.
So, we’ve written down our pledges to you on paper (or iPad, or phone, or any other device you’re reading this on), and it’s something we’re dead serious about. Brace yourself for Internet Done Properly: it’s great value, ultrafast full-fibre broadband that goes way beyond what you’ve experienced before.
Our pledge to you!
Internet Done Properly - It’s not just a tagline. It’s a commitment to rock-solid internet, fair prices, and doing what’s right. We’re not just your typical internet provider, and we can prove it. Welcome to Lit Fibre...
The no price hikes promise
What’s more annoying than getting a letter through your front door saying that your internet bill will be going up yet again? Or even better, finding out you’re now paying more, after it’s already gone out from your account? Not on our watch though! Internet Done Properly is getting a lightning-fast connection in every room in the house, for the price you signed-up for.
Lit Fibre don’t make up excuses – we just don’t price hike. Ever. We’re transparent about the price you sign up for, and it doesn’t change. So, rest easy knowing that you’ve grabbed yourself a great value package of full-fibre that keeps your household happy. It’s also super likely that by switching to Lit Fibre, you’ll be saving on your monthly bill too! Find out more about our full-fibre packages!
People Powered Support
What do you think is harder – getting through to a real person using a chatbot or figuring out why your router is playing up again? Either way, at Lit Fibre we’re a bunch of real people who actually want to help answer any of your questions! After all, it’s people that make great internet. Best of all, our Customer Support team are on everyday 8-8 and will pick up in just a few rings, so you can call us whenever it suits you. Internet Done Properly is the human-focused support that has your back every step of the way, not even after you’ve signed your contract and got your internet installed.
We pledge to not confuse you with tech jargon barely anyone understands. Instead, we’ve created the ultimate search engine for confusing jargon that other providers might be using. And, if you’re up for it, you can put your knowledge to the test.
Free from unneeded bundles
We’ve seen it time and time again... The big names in broadband will lure you in with a ‘great unmissable deal’, signing you up for all the TV and phone bundles they can think of. And it’s all to the point that so many customers don’t even know what they’re paying for each month. So, when they’re internet starts playing up, they’ll have to jump through hurdles to unbundle. There’s a better way though!
Internet Done Properly to us, means that you’ve got transparent pricing and gives you the freedom to make your own internet experience with unbundled packages that work for you. Once you’ve finished that latest series release on Netflix, or you’ve had enough of watching the same movies on Disney+, then it’s probably time to unbundle. No point keep paying for something if you’re not watching, right? And with Lit Fibre, you can get internet done as well as possible, and pick and mix all the other add-ons.
Why settle for buffering and lagging? You deserve lightning-fast speeds and the UK’s most reliable broadband technology*! With our full-fibre connection, downloading can be up to 12.9x faster than the UK’s average broadband*! That means that even when everyone’s working from home, or gaming away, all house members can enjoy smooooth internet. We love to go the extra mile for our customers – from laying fibre cables and placing your router in the best spot, to making sure you’ve got high-quality internet throughout.
Internet Done Properly to us, is all the little details that the big guys in broadband often leave out. As of May 2024, Lit Fibre are proud to have been awarded as the Number One Internet Service Provider (ISP) on Trustpilot! Our customers have got the Lit Feeling and are loving a new of broadband – speedy connections, installation engineers who really want the best, and always a high-quality service throughout.
See if we’re in your area and get Internet Done Properly!
*Ofcom UK Home Broadband Performance report March 2023.