Over the years, we've seen our fair share of internet issues that people have been experiencing! Mid-contract price hikes and unreliable connections to dead zones – to list a few. We’ve taken a little peak (again) at our Trustpilot reviews to see how these issues have no longer been a problem since our amazing customers have joined Lit Fibre! Let’s get to it...
For all those who hate calling up your broadband provider and being stuck in an endless loop waiting to get through to a real person, this review is for you. Compared to... calling up Lit Fibre whenever you need to talk through anything internet related, only in 5 rings. Yep, it’s true!
“The customer service is second to none. I've had a couple of issues getting a couple of my items connected to the WiFi, you get on to someone really quickly and they are very helpful, courteous and genuinely seem interested in getting the issue sorted. I was with another provider before and it was impossible to get through their telephone system, endlessly going round and round in circles but with this provider the phone system is clear and puts you on to a human quickly”
Multi-device full-fibre
Too many people? Or too many devices? Not on our watch when you’ve got your home connected to Lit Fibre’s full-fibre! That way, you’ve got the peace and quiet, knowing that each person can download their newest PS5 game, stream the latest episode on Netflix, and listen to your podcast without any interruptions.
“I've been using Lit Fibre 500 now for a few months and as a busy family of 8 with many devices using the connection we are very happy with both the Internet service and the customer service”
No secret price hikes
Don’t even get us started on mid-contract price hikes! After all, what’s the point of signing a contract only for the provider to increase your prices every few months? With Lit Fibre you’ve got the absolute guarantee that the price you sign up for, is the price you’ll pay. Plus, our Customer Support team are honestly a bunch of stars, looking out for you and your internet.
“After realising that another supplier had upped their prices out of my budget I went into a chat with the lovely Vanya, not only did she get me a fab deal she has made my day”
We’ll go through the measures to get you up and running with the internet you deserve! We’re not a bunch that gives up – we love a good challenge!
“Perseverance pays off they say! Our engineer (Steve) has gone over and beyond to get our new Lit Connection up and running. A whole 4+ hours of his persistence paid off when we did see the green light lit on the connection box!! It’s thanks to this experience, I feel I am confident in my decision to switch from a main-stream internet provider to Lit Fibre”
Full-fibre for lightning-fast speeds
Got gamers or lots of tech in your home? It's the case for more and more of us – and that’s yet another reason for opting for better internet. Why stick to part-fibre connections which have been around since the 90’s? With Lit Fibre, you’ll keep homeworkers, serious gamers, casual surfers, and everyone in between happy.
"We live in a village. A professional and fast service from Daniel who took time to understand our needs and install in the centre of our 3-storey house. The wires are neat/hidden. We are all so happy with the new speeds, I work online (video calls), my son is a gamer, and so is my daughter. We all have a lot of tech, we went for the middle package at £32 a month (after the 5-month free) couldn't be happier :)"