We’ve got news that will make your lives smoooother! Forget about the days where you have to ring up your old broadband provider to tell them that you’ve had enough and you’re switching to a different provider. We get it – sometimes the hassle of switching makes you question if it's really worth the admin or if you might as well stick with what you’ve got despite how bad it might be (41% think so according to Ofcom). But no, you deserve Internet Done Properly.
You shouldn’t have to settle for sluggish, overpriced internet! We know it’s been a bit of a nightmare and that it should be much, much simpler to switch providers. Typically, you’re calling in and having to listen to awkward sales pitches trying to get you to stay, but you’ll be able to leave that all in the past. One Touch Switch is here to the rescue!
What actually is One Touch Switch?
Previously to switch providers you’ve had to call your old provider, go through all the hassle with customer service chat bots, contact your new provider, do the secret switching handshake – well, we might have got carried away with that last one. Either way, One Touch Switch is here to make switching providers as simple as possible. It means that your new and old provider will do the legwork of switching – all you have to do is let them know that you want to move across.
Essentially, you’re pressing a big red button to say enough is enough and that you want to switch, so you can leave the rest to the providers. Your new broadband provider will also make sure that there’s no gap between your old service and the new one starting. Once you’ve submitted, you'll get an impact report which will normally be sent via email within 60 seconds of requesting it. Here, you’ll have all the important information from your previous provider including cancellation fees. Make sure you give it a good read as this will let you know if you have any fees left to pay.
The backstory of One Touch Switch
One Touch Switch has actually been on the radar since 2021, but there’s been one heck of a pushback from the big guys in broadband to get things moving. Ofcom, the UK communications watchdog, said enough was enough and internet users shouldn’t have to jump through so many hoops when they’re ready to switch.
One Touch Switch is meant to make switching internet providers as easy as switching your light on and off. But, the big players like BT, Sky, TalkTalk, and Virgin Media couldn’t get their ducks in a row for a few years now. The good news = the day has come around and One Touch Switch is finally live!
How will One Touch Switch work?
Let the new provider know you wish to switch using One Touch Switch (we might be a tad biased, but Lit Fibre is a solid choice and would recommend).
Read over your Impact Report, as this has all the important stuff from your old provider.
Place your order for Internet Done Properly with Lit Fibre.
Sit back and relax while they handle all the rest, and you can enjoy rock-solid full-fibre!
What does One Touch Switch mean for you?
If you’ve found a better deal out there and want to switch, it really shouldn’t be that hard! After all, when you’re switching music streaming providers or picked a different online shop, you don't have to spend hours on the phone. According to Ofcom, a staggering 43% of people avoid switching broadband providers because it takes too long. With One Touch Switch, there’s no hard feelings, no double admin, and no switching drama. It means that you can enjoy the internet connection you deserve, without all the heavy lifting.