Lit Fibre are not just your average broadband provider and it’s all because we believe in the power of people. Our team goes the extra mile to ensure that you have an amazing internet experience and are making the most out of your ultrafast full-fibre connection. We’re keen to show that ‘excellent customer service’ is not just a buzz word, but our commitment to serving people in our communities.
Guidance every step of the way
We understand that navigating around the world of technology and internet jargon can sometimes be confusing, and that's where our super-friendly team comes in. Whether it’s understanding where to place your router, finding the right package that works for your family and your home, doing more to get the internet you deserve, or simply getting honest advice about anything internet related, we’re only a phone call away.
“Best ISP I’ve ever encountered! Excellent customer service so far as the team gone above and beyond to ensure everything is as it should be and as we would like”.
The power of router placement
Where should you be placing your shiny new router? It’s one of the most common questions that our incredible engineers get asked and they’re always there to save the day with their good eye for the perfect router spot. In the meantime, our router article spills the beans on all the places you should be avoiding to make the most out of your new connection.
“Really went above and beyond to get us sorted with a mesh network we needed installed by this weekend. Best experience I’ve had with a broadband provider!”
Jo, Trustpilot
Your perfect internet match
We understand that one size does not fit all when it comes to internet packages – but, we also know that picking the right one for you can be a task in itself. That's why we're here to help you find the perfect match. Our team takes the time to understand your unique needs, ensuring that you have the ultrafast internet package that is right for you (and not the most expensive one!).
“Luke D went above and beyond to help us – even coming out to my home on Good Friday. He was polite, friendly and completed a complicated job on his own with no complaints. I work from home and was super worried that we wouldn’t get WiFi for another week. If I had any issues I would go directly to Luke.”
Emma, Trustpilot
Anything else you might need us for
But, our dedication doesn't end there! We're committed to being your one-stop destination for all things internet and making sure that all your questions and concerns are no more. It’s just part of our “internet done properly” mission. Plus, we’re always here to answer any questions, queries, concerns around your internet connection. Save our phone number as your go-to contact: 0330 460 4610.
So, why settle for an ordinary broadband provider when you can have an extraordinary one? Join us and experience the power of people who genuinely care about your internet experience and are always there to assist you.