An internet service provider with real people behind the service
Lit Fibre has invested in multiple ways for our customers to contact us, however we believe that when you need help, there is nothing better than having a knowledgeable person at the other end of the phone. So that’s why whether we promise you’ll always have exactly that! No complicated chat bots just simple customer support done right.
Great customer support is at the heart of Lit Fibre. Making sure you are kept in the loop, there to help when you need us and always a friendly person on the other end. We believe this truly shows through with our outstanding Trustpilot score of 4.9 out of 5*. In fact, we are one of highest rated consumer Internet Provider on Trustpilot!
The Lit Fibre team is made up of friendly, helpful and knowledgeable people who know all about full-fibre internet. So, whether you’re talking to our sales team, customer support or one of our installation engineers, you’re in good hands.
Our goal is to get you connected with a fast, reliable and affordable internet connection and keep it that way! Not only do we promise person to person customer support, we’ve also got some other promises we offer with our service…
Our promises to you
Reliable internet experience combining ultrafast speeds, great Customer Support and clear, transparent packages built for you. You can expect:
- No mid-contract price hikes. Ever.
- Free installation and setup of your equipment to get you working on day one!**
- Loyalty rewards and offers. Including our popular refer a neighbour scheme, earn free months of internet for you and your family & friends find out more here.
- Quality equipment to support your connection, including a Lit Hub.
- Affordable prices. To suit all wallets, purses and pockets.
- Personal service to make sure you are kept in the loop.
You can reach our Customer Support team 8am-8pm 365 days a year. Online chat, webforms, emails or on the other end of a phone they’re here to help you whenever you need them.