Thinking about switching your broadband provider but feeling a bit unsure about the process? You’re not alone. There’s a lot of outdated info and confusion out there about what switching actually involves – and it's stopping way too many people from getting better, faster internet.
We're here to clear things up. These are the five biggest myths about switching – and why they shouldn’t hold you back from getting Internet Done Properly.
Myth 1: “Switching broadband takes forever"
Truth: With One Touch Switch, it can be done in minutes. Yep, minutes. Just let your new provider (that’s us!) know you want to switch, and we’ll handle the rest – no endless forms, no hour-long phone calls, no chasing. Plus, your internet won’t drop out during the switch. Easy peasy.
Myth 2: “I’ll have to pay a fortune to get out of my current contract”
Truth: You might not owe a penny. When you use One Touch Switch, you’ll get an Impact Report straight to your inbox – it’ll tell you if you’re still in contract, and whether there are any fees. Been hit by a sneaky price hike recently? You might even be able to leave early without paying a thing. And, if you need to pay a fee to leave, chat to us about it and we might be able to help!
Myth 3: “I have to call my current provider and sit through a sales pitch”
Truth: Nope! One Touch Switch means no awkward calls. Forget being guilt-tripped by your old provider into staying. With One Touch Switch, we talk to your old provider, so you don’t have to. No admin, no drama, no “please don’t go” routine.
Myth 4: “I’ll be left without internet while it switches over”
Truth: You’ll stay connected throughout. We make sure your new Lit Fibre connection goes live before anything else is cancelled. That means no dead zones, no downtime, and no family arguments over who used up the last bit of mobile data. You’re welcome.
Myth 5: “It’s just not worth the hassle”
Truth: It’s so worth it. You deserve better than sluggish speeds and surprise bills. With Lit Fibre, you’ll get ultrafast, full-fibre internet, no mid-contract price hikes, and brilliant customer support from real humans who actually pick up the phone.
Or talk to our lovely team if you’ve got any questions on 0330 460 4610