Community Engagement Manager - Midlands

Community Engagement Manager - Midlands

Midlands

No

Details

We seek a Community Engagement Manager to join our fast-growing team. This is a brand-new role, allowing the person to really drive and own our communication with and within our communities and bring about a positive and long-lasting impact. We need someone enthusiastic about creating authentic interactions with local communities, a person who will represent our brand as we spread the word about full fibre broadband and the benefits it can bring to residents. This is not a direct sales role, but the ultimate objective is of course growth.

What does the role involve?

  • Build authentic and professional relationships with and within our roll-out towns

  • Identify opportunities for impactful community engagement which raises brand awareness and signposts people to access, register and sign up to Lit Fibre.

  • Develop and execute outreach strategies to build communities online and offline

  • Be reactive to enquiries within online communities and respond to comments across Facebook, Twitter, Instagram, online review sites and online forums while adopting our tone of voice

  • Measure and report on community sentiment and growth

  • Identify and engage with potential brand ambassadors within our towns

  • Represent Lit Fibre at community events and identify opportunities to raise awareness in our towns (present and future).

  • Collaborate with the Marketing team and Customer Support to ensure messaging is aligned across channels & identify new opportunities to increase brand awareness

  • Feedback any community concerns/opportunities to repurpose user-generated content to the Marketing team.

We’re looking for people with the following skills:

  • Demonstrable ability to identify and foster strategic, professional, and productive relationships with and within local and online communities.

  • Confidence in increasing brand awareness and credibility through engagement within local and online community settings.

  • Strong experience managing online communities across forums and social media. Understanding of best practices and how to adapt content to specific communities and channels.

  • Experience developing reports to measure community growth.

  • Ability to use social listening tools and UGC platforms.

  • Salesforce experience is desired but not essential.

***This role will involve travelling to and from our towns on a regular basis. Due to the nature of community engagement, flexible working outside normal office hours as and when required for community events, including some evenings and weekends is expected***

If you'd like to be part of a vibrant company where you can really make your mark, please get in touch! We offer a fantastic benefits package including 30 days holiday, healthcare, life assurance, critical illness cover and more! To apply, please email recruitment@litfibre.com with an up to date CV quoting the job title in the subject line.