Community Engagement Manager - Midlands

Community Engagement Manager - Midlands




We seek a Community Engagement Manager to join our fast-growing team. This is a brand-new role, allowing the person to really drive and own our communication with and within our communities and bring about a positive and long-lasting impact. We need someone enthusiastic about creating authentic interactions with local communities, a person who will represent our brand as we spread the word about full fibre broadband and the benefits it can bring to residents. This is not a direct sales role, but the ultimate objective is of course growth.

What does the role involve?

  • Build authentic and professional relationships with and within our roll-out towns

  • Identify opportunities for impactful community engagement which raises brand awareness and signposts people to access, register and sign up to Lit Fibre.

  • Develop and execute outreach strategies to build communities online and offline

  • Be reactive to enquiries within online communities and respond to comments across Facebook, Twitter, Instagram, online review sites and online forums while adopting our tone of voice

  • Measure and report on community sentiment and growth

  • Identify and engage with potential brand ambassadors within our towns

  • Represent Lit Fibre at community events and identify opportunities to raise awareness in our towns (present and future).

  • Collaborate with the Marketing team and Customer Support to ensure messaging is aligned across channels & identify new opportunities to increase brand awareness

  • Feedback any community concerns/opportunities to repurpose user-generated content to the Marketing team.

We’re looking for people with the following skills:

  • Demonstrable ability to identify and foster strategic, professional, and productive relationships with and within local and online communities.

  • Confidence in increasing brand awareness and credibility through engagement within local and online community settings.

  • Strong experience managing online communities across forums and social media. Understanding of best practices and how to adapt content to specific communities and channels.

  • Experience developing reports to measure community growth.

  • Ability to use social listening tools and UGC platforms.

  • Salesforce experience is desired but not essential.

***This role will involve travelling to and from our towns on a regular basis. Due to the nature of community engagement, flexible working outside normal office hours as and when required for community events, including some evenings and weekends is expected***

If you'd like to be part of a vibrant company where you can really make your mark, please get in touch! We offer a fantastic benefits package including 30 days holiday, healthcare, life assurance, critical illness cover and more! To apply, please email with an up to date CV quoting the job title in the subject line.