Community Engagement Manager

Community Engagement Manager

East of England



We seek a Community Engagement Manager to join our fast-growing Marketing team. This is a brand new role, allowing the person to really drive and own the community communications piece and have a true impact. We need someone passionate about creating authentic interactions with local communities, a person who will represent our brand as we spread the word about full fibre broadband and the benefits it can bring to residents.

What does the role involve?

  • Develop and execute outreach strategies to build communities online and offline

  • Identify opportunities for authentic community engagement

  • Be reactive to enquiries within online communities and respond to comments across Facebook, Twitter, Instagram, online review sites and online forums while adopting our tone of voice

  • Measure and report on community sentiment and growth

  • Identify and engage with potential brand ambassadors within our towns

  • Represent Lit Fibre at community events and identify opportunities to raise awareness locally

  • Collaborate with the wider Marketing team and Customer Support to ensure messaging is aligned across channels & identify new opportunities to increase brand awareness

  • Feedback any community concerns/opportunities to repurpose user-generated content to the wider Marketing team

We’re looking for people with the following skills:

  • Strong experience managing online communities across forums and social media.

  • Understanding of best practices and how to adapt content to specific channels.

  • Experience developing reports to measure community growth.

  • Demonstrable ability to identify and foster communities to increase brand awareness and credibility.

  • Experience using social listening tools and UGC platforms.

  • Experience using Salesforce is desired but not essential.

****This role will require travel to communities in the East of England****

If you'd like to be part of a vibrant company where you can really make your mark, please get in touch! We offer a fantastic benefits package including 30 days holiday, healthcare, life assurance, critical illness cover and more! To apply, please email with an up to date CV quoting the job title in the subject line.