Details

We seek a Community Engagement Manager to join our fast-growing Marketing team. This is a brand new role, allowing the person to really drive and own the community communications piece and have a true impact. We need someone passionate about creating authentic interactions with local communities, a person who will represent our brand as we spread the word about full fibre broadband and the benefits it can bring to residents.

What does the role involve?

• Develop and execute outreach strategies to build communities online and offline

• Identify opportunities for authentic community engagement

• Be reactive to enquiries within online communities and respond to comments across Facebook, Twitter, Instagram, online review sites and online forums while adopting our tone of voice

• Measure and report on community sentiment and growth

• Identify and engage with potential brand ambassadors within our towns

• Represent Lit Fibre at community events and identify opportunities to raise awareness locally

• Collaborate with the wider Marketing team and Customer Support to ensure messaging is aligned across channels & identify new opportunities to increase brand awareness

• Feedback any community concerns/opportunities to repurpose user-generated content to the wider Marketing team

We’re looking for people with the following skills:

• Strong experience managing online communities across forums and social media.

• Understanding of best practices and how to adapt content to specific channels.

• Experience developing reports to measure community growth.

• Demonstrable ability to identify and foster communities to increase brand awareness and credibility.

• Experience using social listening tools and UGC platforms.

• Experience using Salesforce is desired but not essential.

****This role will require travel to communities in the East of England****

If you'd like to be part of a vibrant company where you can really make your mark, please get in touch! We offer a fantastic benefits package including 30 days holiday, healthcare, life assurance, critical illness cover and more! To apply, please email recruitment@litfibre.com with an up to date CV quoting the job title in the subject line.