Customer Installation Engineer - Midlands & East

Customer Installation Engineer - Midlands & East

Midlands and East England



We are looking for a number of exceptional individuals to join our team as Fibre Installation Engineers. These are brand new roles and will become incredibly valuable members of our delivery team! We have vacancies in the Redditch/Sutton Coldfield/Erdington area and also in Clacton-on-Sea/Bishop's Stortford/Sudbury/Chelmsford area.

Each Installation Engineer will be responsible for supporting our customers through the journey to receiving our fibre broadband, providing a five star installation service from start to finish. Installing our FTTP network, trouble-shooting, supporting customers to ensure they are fully connected and offering an excellent overall experience are all key to the role. We are striving to go over and above for all of our customers!

The key responsibilities are as follows:

  • Connecting customers to Lit Fibre FTTP services

  • Follow current Health and Safety guidance to ensure safety of you, our customers and members of the public

  • Deliver a memorable 5 star installation experience to our customers

  • In the event of any issues, take ownership and work with the team to resolve swiftly, documenting as required

  • Help drive improvements by being the voice of the customer, raising any opportunities for improvements to your manager

  • Call out and weekend working may be required

To apply, you will need to have:

  • Experience working within a customer facing environment

  • A strong focus on customer service

  • The ability to problem-solve calmly

  • Confidence working at height

  • Strong communication skills, able to communicate effectively with customers, stakeholders and executive management

  • A highly organised approach, able to work on multiple projects, installations and repairs without impact on service quality

  • Experience in carrying out end to end FTTP installations including splicing

  • Previous experience in similar role

  • Exposure to the OR network (PIA)

  • SA1, SA2, CPO8, CP10 and N23 accreditations although this is an ideal and not entirely necessary

  • A full UK Driving Licence

We can offer a competitive salary, healthcare, life assurance, as well as a vehicle, fuel card, tools and 30 days holiday! Please get in touch if you'd like to have a chat about this exciting opportunity.