Covid-19 Update

Our teams are working hard to keep our customers safe as we continue to help towns across the UK stay connected during the pandemic.

If you've been financially impacted by the pandemic or are concerned about an upcoming bill we can support you. Our customer support team continue to be available between 8AM - 8PM, 7 days a week to answer any questions or concerns you might have. You can reach them on 0330 460 4610 or by emailing

Our engineers are following the latest government guidance, including taking regular lateral flow tests, travelling in separate vehicles, wearing PPE and using hand sanitiser between appointments.

If you have an appointment booked with one of our engineers they will do their best to adhere to social distancing guidelines within your home. We would also suggest you open all the windows within the rooms they will be working in prior to arrival, and wear a mask for the duration of your appointment.