Our most recent blog article looks into what the Lit Feeling is and the typical telling signs of when you’ve got it. But now, we’re zooming into all the things that the Lit Fibre team does to give you the Lit Feeling. First things first, the Lit Fibre team actually cares about you and your internet connection. Yes, you read that right – you are at the heart of what we do. So, let’s dig into the things our team does from start to finish!
Deals that work for you
We're sure we can all agree on one thing – having full-fibre in your home doesn’t have to burn a hole in your pocket. When we were looking at our pricing for our Lit100, Lit500, and Lit1000 packages, we wanted to create deals that work for everyone. It’s the best of both worlds, bringing you internet done properly and a package that fits into your budget. Whether you're a casual surfer or a hardcore gamer, Lit Fibre has the perfect plan to keep you cruising through the digital world.
No mid-contract price hikes. Ever.
Our incredible Lit Fibre team wants you to rest easy, knowing that the price you signed up for, is the price you actually pay. After all, you can’t have the Lit Feeling and have to second guess your monthly bill. So, with Lit Fibre there’s no hidden terms and conditions, or secret clauses! It’s a key part of the Lit Feeling and therefore it’s a non-negotiable and we’ll never change our mind on this one.
A personalised set-up for you
Unsure about where to place your new Lit Hub? Our talented engineers can have a little look round and tell you where the best place will be and make your connection go that extra bit further. Part of internet done properly means that your installation should be nice and smooooth. We’ll leave your home in the same state we found it of course, and leave once you’re happy with the set-up, and excited to get using your shiny new full-fibre. And with the Lit Portal, accessing all your documents, billing dates, and all the admin paperwork is stored safely on your account, ready whenever you need to access it.
Technology that really works
Our team has worked super hard to perfect the technology behind the Lit Fibre full-fibre. A connection that doesn’t keep you guessing, having to stop what you’re doing to re-set your router, or have to fight over who needs the internet more. After all, a reliable internet connection is now a necessity, not just a nice-to-have. Plus, with Lit Fibre you get to be the master of your internet with the My Lit Fibre App. Manage your devices, set up guest networks, test your performance, and so much more, all from your fingertips.
We’re all ears
We’ve seen other broadband providers get it wrong and have customers in a chatbot loophole, where you’re on the phone for hours before you can actually speak to someone. The Lit Fibre way = our dedicated (real human) Customer Support team will pick up the phone in just a few rings and get your problem sorted as soon as they possibly can. We’re customer-obsessed and we promise not to blind you with science. So go ahead, ask us anything... Just not the lottery numbers, we’re tech gurus, not fortune tellers! Ready to experience internet done properly?