Everyone deserves Internet Done Properly, and part of that means that whenever you need support, we’re there for you. With Lit Fibre, we’re all about supporting our customers from start to finish with top-notch human support. Here’s the breakdown of what that means for you...
Lit Fibre’s support around 365 days a year
Our Customer Support team is available 7 days a week, 8am – 8pm so we can work around your schedule and make sure that we’re around whenever you need us. So many of the big names in broadband have a short window to get in touch, and Lit Fibre wanted to make sure that we don’t make the same mistake. Plus, you can forget about being stuck on hold as we’ll pick up the phone in just a few rings. Before you’re even able to finish making your cuppa, you’ll have a member of our super friendly Customer Support team ready to help. What’s more, if the phone is not your thing, you can contact us via email, web-form, or on your online portal!
A human Customer Support team
People make great internet, so it only makes sense to have a human Customer Support team. No more chatbots or AI generated responses, when you just want to speak to someone and get a quick issue fixed. With the Lit Fibre way, you can get through to the right team, without having to jump through so many hoops. Best of all, our Customer Support team really care about your internet questions, no matter how big or small the issue is. Before you know it, you’ve got all your connection issues sorted in no time and can fully enjoy your full-fibre connection.
Always jargon-free internet
Stuck on a word you really don’t understand? Tech jargon and all the internet acronyms can be enough to make anyone’s head spin. So, we’re here to the rescue and blowing away all the jargon. Next time around you see something and are curious what that means, head over to our Jargon Buster search engine which will give you down-to-earth definitions. And, if you’re feeling brave and all clued-up, you can try out our Jargon Busting Quiz and see if you can call yourself a Jargon Busting Wizard.
My Lit Fibre App
With the Lit Fibre App, you're in the driver's seat of your full-fibre experience and home broadband. Speed test, managing devices, setting-up guest networks, managing screentime – you name it! It’s the one-stop shop for your connection and always having a glance into what’s going on with your full-fibre. Whether you’re team iPhone or part of the Android group, download yours today – available both on the App Store and Google Play.
Your Lit Fibre Portal
Answer all your burning questions all from your nice and easy Lit Fibre Portal, without having to call up our Customer Support team. Need a reminder of when your contract ends? Want to update your bank details or want to add a second person to your account? Skip the guesswork and paperwork clutter, because with your own Lit Fibre Portal you’ve got a 360 inside view of your account.
So, why settle for anything less than Internet Done Properly? Check if Lit Fibre is available in your area with our handy postcode checker and experience full-fibre.