Legal

Residential Policies and Terms of Service

• Residential Terms of Service

• Guide to Residential Charges and Fees (orders after 14 October 2025)

• Guide to Residential Charges and Fees (orders after 1 July 2025)

• Guide to Residential Charges and Fees (orders after 27 May 2025)

• Guide to Residential Charges and Fees (orders pre-27 May 2025)

• Acceptable Use Policy

Business Policies and Terms of Service

• Business Terms and Conditions

• Guide to Business Charges and Fees

• Business Acceptable Use Policy

• Authorised Contacts & Contact Permissions

Other Terms

• Website Terms and Conditions

• Complaints Policy

• Vulnerable Customer Policy

• Privacy Policy

• Cookies Policy