What happens on installation day?

Connecting you to Lit Fibre is easier than you think. In a few steps, you'll be part of our full-fibre network:

Installation booking

After placing your order, you can book a convenient time and date for your installation. It takes around 2 to 4 hours, depending on the type of installation needed.

Step 1: Outside

The first step is to connect your home to our full-fibre broadband network. Our engineers will fix a small bracket to the outside of your home. They will then run the fibre optic cable from the nearest telegraph pole, along the wall of your home and push it through a new, neatly drilled 10mm hole in the wall.

Step 2: Inside

Inside your property, the new cable is connected to an ONT (optical network terminal) which is fixed on your wall. The ONT is then connected to your brand-new Lit Hub. You're just minutes away from experiencing your speedy new service...

Step 3: Wow!

The engineer will configure the new Lit Hub and help you set up WiFi on a few of your devices so you can test the ultrafast speeds for yourself. We recommend downloading the My Lit Fibre App so you can monitor your new service whenever you wish.

Find out more

What happens next?

Your ultrafast broadband is now good to go. Enjoy! Behind the scenes, your Lit Hub will be searching for the best channel to optimise your WiFi connection (this may take a day or two). If you have any questions or would like some help, please get in touch with our Customer Support team.

Any questions?

We're straightforward, customer-obsessed and promise not to blind you with science. So go ahead, ask us anything.