The first step is to connect your home to our full-fibre broadband network. Our engineers will fix a small bracket to the outside of your home. They will then run the fibre optic cable from the nearest telegraph pole, along the wall of your home and push it through a new, neatly drilled 10mm hole in the wall.
Inside your property, the new cable is connected to an ONT (optical network terminal) which is fixed on your wall. The ONT is then connected to your brand-new Lit Hub. You're just minutes away from experiencing your speedy new service...
The engineer will configure the new Lit Hub and help you set up WiFi on a few of your devices so you can test the ultrafast speeds for yourself. We recommend downloading the My Lit Fibre App so you can monitor your new service whenever you wish.
It usually takes about three hours to get your home connected. Here are a few things you need to do before our engineers arrive on install day:
If you live in rented accommodation, don't forget to ask your landlord's permission to have a hole drilled through the wall for our fibre cable.
Our engineer will need space to work so please make sure they have room to move around the place where your ONT and Lit Hub will be installed.
Your new Lit Hub will need a power connection. Make sure there is a socket nearby with space for two new plugs, one for the Lit Hub and one for the new ONT (optical network terminal).
Think about where you want your Lit Hub placed. Our engineer will advise on placement for maximum speed and connection strength.
Worried about speed issues in the corners of your home? Contact us to discuss mesh networking for additional coverage. Please note that we charge a small monthly fee if you would like additional units.
Give our Customer Support team a call - they're ready to help.
Call or email from 8AM - 8PM, 7 days a week.